The Goal: Vicidial lacks a telephone system “setup” interface. FreePBX lacks “autodialer” capacity.

We integrated the systems to allow creation of trunks and extensions in FreePBX to be utilized by the Vicidial system thus providing a “creation” front end for Vicidial that has a pleasing interface, and most importantly allows personnel to use these items without typing lines of code into configuration files. This also maintains a much better security protocol while allowing specific users access only to appropriate setup areas and others access to even more limited user areas (by using the appropriate security functions of both software systems where needed, and no “root” or “superuser” access at all).