PoundTeam Incorporated does not charge customer credit cards directly. All charges are initiated by the client on our website. The only exception to this rule would be a card present transation or a mailed-in (signed) credit card form.
We store IP address, Name, Phone, and Email address for all clients. We do not store credit card number or expiration or card security codes. The credit card number is stored at our merchant processing service, but not anywhere in our systems. We are therefore incapable of charging a customer card without permission.
As such, if a customer wants to reverse a charge we require that we are notified before a chargeback is initiated to allow us the opportunity to resolve the problem without a chargeback. Our toll free number is listed on each statement to allow any client to contact us to resolve any questions they may have.
Our Refund policy is listed above and we are available by phone and email to discuss any such “challenges” before a chargeback process is initiated. While it is the right of any customer to initiate a chargeback at their discretion, it is then our right to charge a fee against that customer’s account when that chargeback attempt occurs to recoup our administration and documentation costs involved in the chargeback process. We therefore reserve the right to charge a $35 fee for any chargeback attempt and an absolute minimum $100 fee to cover any and all administrative or legal costs for any such attempt which results in money being removed from our merchant-linked bank account or the maximum amount allowable by law if such a right is restricted.